Explanatory Notes

Inclusions

This subclass includes:

• provision of technical expertise to solve problems for the client in using software, hardware, or an entire computer system, such as: • provision of customer support in using or troubleshooting the software • upgrade services and the provision of patches and updates • provision of customer support in using or troubleshooting the computer hardware, including testing and cleaning on a routine basis and repair of IT equipment • technical assistance in moving a client's computer system to a new location • provision of customer support in using or troubleshooting the computer hardware and software in combination
• provision of technical expertise to solve specialized problems for the client in using a computer system, such as: • auditing or assessing computer operations without providing advice or other follow-up action including auditing, assessing and documenting a server, network or process for components, capabilities, performance, or security • data recovery services, i.e. retrieving a client's data from a damaged or unstable hard drive or other storage medium, or providing standby computer equipment and duplicate software in a separate location to enable a client to relocate regular staff to resume and maintain routine computerized operations in event of a disaster such as a fire or flood
• other IT technical support services n.e.c.